At TEC4 Productions, your satisfaction is our top priority. We want you to be completely happy with your purchase. If for any reason you need to return, exchange, or request a refund, please review the details below.

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Eligibility for Returns

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• Return Window: Items must be returned within 30 days of purchase.

• Condition: Products must be in new, unused condition and include all original packaging, accessories, and manuals.

• Proof of Purchase: A receipt or invoice is required for all returns.

 

Non-Returnable Items

 

The following items are not eligible for return:

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• Custom or Special-Order Items: Customized or personalized products.

• Used or Damaged Items: Items that have been used or show signs of wear.

• Final Sale Items: Products sold as “Final Sale” or clearly marked as non-refundable.

Return Process

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1. Contact Us:
   To initiate a return, please email us at returns@tec4productions.com or call (613) 612-3245. Provide your order number and details about the item(s) you wish to return.
    

2. Approval:
   Once your return request is reviewed and approved, you will receive detailed instructions on how to ship the item back to us.
    

3. Shipping:
   Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service, as TEC4 Productions is not liable for items lost in transit.
    

4. Inspection:
   Upon receipt, the returned item will be inspected. You will be notified regarding the approval or rejection of your return.

Refunds

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1. Processing Time:

   Approved returns will be refunded to the original payment method within 7–10 business days.
    

2. Shipping Fees:

   Please note that shipping fees are non-refundable, except in cases where the return is due to our error or a defective product.
    

3. Rejection:

   If a return is rejected due to non-compliance with our policy, we will contact you with options for retrieving your item.

Exchanges

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• Eligibility:
  We offer exchanges for items of equal or lesser value, subject to stock availability.
   

• Process:
  Please follow the same process as returns and indicate that you prefer an exchange when contacting us.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 7 days of receipt. We will provide instructions for a replacement or refund and will cover return shipping costs in these cases.

Questions?

If you have any questions or need further assistance with our return policy, please do not hesitate to reach out:

• Email: returns@tec4productions.com

• Phone: (613) 612-3245

We appreciate your business and are dedicated to making your experience with TEC4 Productions as smooth and positive as possible.

Last Updated: February 2025